Refund and Return Policy
At Next Access Co., Ltd., we take pride in providing high-quality RFID cards, proximity cards, smart cards, magnetic stripe cards, and customized designs that meet your business needs. We are committed to ensuring your satisfaction and offer a clear Refund and Return Policy for your peace of mind.
1. Eligibility for Returns
· Returns are accepted for defective, damaged, or incorrectly delivered products.
· Customized cards with design errors caused by Next Access Co., Ltd. are eligible for replacement or refund.
· Return requests must be initiated within 14 days of receiving your order.
2. Conditions for Returns
· Products must be returned in their original condition, unused, and free from external damage.
· Customized cards (e.g., with your branding, specific designs, or chip encoding) cannot be returned or refunded unless they are defective or there is an error on our part.
3. Refund Process
· Approved refunds will be processed within 7-10 business days after we receive and inspect the returned items.
· Refunds will be issued to the original payment method used at checkout.
· Shipping fees are non-refundable unless the return is due to our error.
4. Steps to Initiate a Return
· Contact our customer support team at [email protected]/+1 (602) 672-1532 with your order number and reason for return.
· If approved, we will provide you with a return authorization and instructions for returning the item.
· Ensure the product is securely packaged to prevent damage during transit.
5. Non-Returnable Items
· Cards damaged due to misuse, mishandling, or external factors after delivery.
· Fully customized cards, unless defective or due to an error in production by Next Access Co., Ltd.
· Products purchased as part of a clearance or final sale.
6. Damaged or Incorrect Orders
· If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. We may request photos of the damaged or incorrect items for verification.
· Replacement cards will be prioritized and shipped promptly.
We are dedicated to providing reliable products and exceptional customer service. If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [email protected]/+1 (602) 672-1532.
Thank you for choosing Next Access Co., Ltd. for your card solutions.